Patient Care Advocate

Location:

Westerville

Job Summary:

Responsible for answering incoming calls and scheduling, rescheduling and canceling patient appointments.

Job Duties:

• Greets patients/callers on the phone
• Directing calls to the proper locations
• Schedules patients with all OrthoNeuro physicians
• Schedules assigned electronic referrals; referral tracking and follow-up
• Assist in mailing out dictations
• Maintain patient information and data integrity
• Communicate with Medical Secretaries regarding add-ons patients and/or issues
• Other duties as assigned

Job Requirements:

• High school diploma or equivalent
• A minimum of one year of experience in scheduling preferred but not required
• Phone experience required
• Must be professional, detail-oriented, have exceptional phone skills, strong communication skills, and be able to handle a very fast-paced environment
• Knowledge of Orthopedics, Neurosurgery, Neurology, Physiatry and/or Interventional Pain Management preferred

OrthoNeuro is a tobacco/drug-free work place and an Equal Opportunity Employer (EOE).